About Cisco CISCO BroadSoft is now part of Cisco Learn More
About Cisco CISCO BroadSoft is now part of Cisco Learn More

Team-One user billing/payment terms and conditions:


1.1 End User shall be obligated to pay Service Provider for the Team-One Services, including one-time and monthly recurring service fees (collectively “Service Fees”) related to providing the Team-One Services, as set forth on this site. All fees, including Service Fees, payable hereunder shall be non-refundable and non-creditable.

1.2 BILLING. Service Provider will provide End User with a monthly on-line billing statement for the Services provided each calendar month and bill all charges invoiced to End User’s account. Such charges shall include activation fees, monthly Service Fees, and any other applicable charges. Monthly Service Fees are paid in advance of each month’s Service; toll charges and any other applicable charges are billed subsequent to the end of each month’s service. Unless otherwise specified by Service Provider, billing for monthly Service Fees commences upon ordering of the Services.  The first month’s Service Fee shall be prorated to take into account any partial calendar month that may occur as the result of the date monthly Service Fees are initiated. Payment shall be due and payable within twenty (20) days from the date of the invoice.  Payments shall be processed automatically on the day of invoice electronically by either Credit Card or ACH, as provided by End User via the Service Provider provided web portal.  To the extent End User is entitled to a credit pursuant to this Agreement, Service Provider shall apply such credit only against amounts then due and owing and such credit shall be reflected on the applicable invoice.

1.3 LATE/NON-PAYMENT. If any charges for the Services are due but unpaid for any reason including, but not limited to, non-payment, Service Provider may suspend or terminate the Services and all accrued charges shall be immediately due, plus a late fee of the greater of ten dollars ($10.00) or 1.5% per month (but in any event no greater than the maximum amount permitted by law). A fee will also be charged to activate a suspended account. No suspension or termination of the Services or of this Agreement shall relieve End User from paying any amounts due hereunder.

1.4 BILLING DISPUTES.  End User must dispute any charges for the Services in writing within thirty (30) days of the date of the charge by Service Provider or End User waives any objection and further recourse.

1.5 TAXES. Prices for the Services do not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, universal service or other similar taxes or fees. All such taxes shall be paid by End User and will be added to any amounts otherwise charged to End User unless End User provides Service Provider with an appropriate exemption certificate. If any amounts paid for the Services are refunded by Service Provider, applicable taxes may not be refundable.