About Cisco CISCO BroadSoft is now part of Cisco Learn More
About Cisco CISCO BroadSoft is now part of Cisco Learn More

BroadSoft Team-One Privacy Policy

BroadSoft’s Team-One Privacy Policy (“Privacy Policy”) is designed to provide clarity about the information we collect and how we use it.  By accessing or using the Team-One services, (“Service”) you agree to this Privacy Policy and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.  This Privacy Policy does not apply to information we collect by other means, including offline, or from other sources.  Any capitalized terms that are not defined in this Privacy Policy shall have the meaning given them in the End User License Agreement

Information We Collect and Use

BroadSoft uses information we collect to operate, maintain, and provide you the features and functionality of the Team-One Service, to analyze how the Service is used, diagnose problems, maintain security, personalize content, remember information to assist you in accessing your account, as well as to monitor the total number of users, traffic, demographic patterns and track Content and users as necessary to comply with the Digital Millennium Copyright Act and any other applicable laws.

Information You Provide: When you interact with BroadSoft directly or at www.team-one.com, register for or use the Service, or “become a Fan” or “follower”, we may collect and store information from you directly, such as your name, email address,  or a password and other information that helps us confirm that it is you accessing your account.

BroadSoft may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by U.S. Postal Mail.  We may also use your contact information to send you marketing messages.  If you contact us via email, we may retain the content of any email messages, your email address and any responses.

Content:  You may provide us with information when you post Content to the Service.  Your Content and metadata for such Content may be viewed by other users in accordance with your settings on the Service. BroadSoft may, but is not obligated to, monitor your Content that you post on the Service.  We can remove any or all of your information that you post for any reason.  Unless you make the Content viewable via your settings on the Service, BroadSoft and its employees will not view your Content except (i) to maintain, provide or improve the Service; (ii) help support your use of the Service; to resolve your support requests; or (iii) if BroadSoft believes in its sole opinion that it must view the Content in order to comply with all applicable laws and regulations, including providing cooperation to law enforcement.

Cookies, Log Files, Third Party Tools: When you access our website or Service, we may send one or more “cookies” – a small data file – to your computer to uniquely identify your browser and let BroadSoft collect certain technical information in order to (i) analyze your usage of our site and Service which allows us to improve the Service, (ii) provide a more personalized experience and (iii) manage advertising.  A persistent cookie remains on your computer after you close your browser, but may be removed by following your web browser’s directions.  We and service providers acting on our behalf, use server log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the dates and times of activity on our website, and other similar information. In some cases, we will associate this information with your user ID number for our internal use.

BroadSoft may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation; (iii) local shared objects also known as flash cookies, which help us to prevent fraud.

Geo-Location Information: When you use the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data”, which may include GPS coordinates or similar information regarding the location of your mobile device.  Location data may convey to us information about how you browse the Service.  Location data does not include or share any personally identifiable information about you.  Location data may be used by us in conjunction with personally identifiable information.

Device Identifiers:  When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store one or more “device identifiers.”  A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier.

How We Use and Share the Information We Collect

In general, we collect, store and use your information to provide you with a safe, smooth, efficient, and customized experience. For example, we may use information collected from you in any one or more of the following ways:

  • to register your Team-One account
  • to provide technical support and respond to user inquiries
  • to prevent fraud or potentially illegal activities, and enforce our Terms of Service
  • to solicit input and feedback to improve BroadSoft products and services and customize your user experience
  • to analyze trends and user traffic and gather statistical information
  • to inform users about new products or promotional offers

Sharing of Your Information

We will share your information (in some cases personal information) with third parties in the following circumstances:

Your Use:  BroadSoft will display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account.   Please consider carefully how much information you choose to disclose.  You can review and revise your profile at any time.  We may also share or disclose your information with your consent.

Third Party Service Providers:  We will provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in our marketing efforts. We direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on BroadSoft’s behalf.

Advertising of Third-Party Products and Services:  We do not actively share personal information with third party advertisers for their direct marketing purposes unless you give us your consent. If we wish to share in this fashion, we will ask for your consent. Advertisers, however, may obtain public information about you from your profile or other public sources.

We may use and share with third parties certain technical information (including IP addresses) or aggregated information to show general demographic and preference information among users.

Safety, Security and BroadSoft Compliance with Law: Your information, and the contents of your private online communications, may be accessed and disclosed (i) in response to legal process (for example, a court order, search warrant or subpoena); (ii) when we have a good faith belief that we are required to disclose the information in response to legal process; (iii) in other circumstances in which BroadSoft believes the Team-One Service or web site is being used in the commission of a crime (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction); (iv) when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; and (v) when necessary either to protect the rights or property of BroadSoft including to enforce our Terms of Service or for us to render the service you have requested.

How We Protect Your Information:

The security of your information is important to us.  BroadSoft implements reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information.

When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), we encrypt the transmission of that information using secure socket layer technology (“SSL”).

BroadSoft uses commercially reasonable physical managerial, and technical safeguards to protect against possible security breaches of our websites and our customer databases and records, however, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.

In the event that personal information is materially compromised as a result of a breach of security, BroadSoft will notify those persons whose personal information has been compromised, in accordance with applicable laws.


Our Service and website are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children or knowingly allow such persons to register with the Service.  In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.

Right to Access

Users in certain jurisdictions have a right to access personal information held about them. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to support@team-one.com.

International Data Transfer

We may transfer information that we collect about you, including personally identifiable information, to affiliated entities or third parties (as provided herein).  Such transfer of information may be across borders from one jurisdiction or country to other jurisdictions and countries.  Please be advised that you are transferring information, including personal information, to a country or jurisdiction that does not have the same data protection as your jurisdiction, and you hereby consent to the transfer of the information to the United States and the use and disclosure of information about you, including personal information.

Links to Other Web Sites

We are not responsible or liable for the practices employed by websites linked to or from the Service, nor the information or content contained therein.  Our Privacy Policy does not apply to use of third party websites.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.   Changes to this Privacy Policy shall be effective the date when such change is posted on this page.

Contact Us

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to support@team-one.com.